This privacy and cookie policy explains which cookies Sensoa.be uses, why it does so and how Sensoa treats personal data.

Privacy policy

Sensoa attaches great importance to your privacy. We want to be transparent about what personal data we collect from you, why we collect personal data and what we do with it. Moreover, we want you to know your rights in relation to this personal data. For these reasons, we encourage you to read this privacy policy. If you have any questions about this policy, please send an e-mail to communicatie@sensoa.be.

Sensoa processes and protects your personal data in accordance with the General Data Protection Regulation (European Regulation 2016/679, hereinafter "AVG"). 

1. Definitions

The following definitions will help you better understand the privacy policy:

  • "We", "Our", "Us", refers to Sensoa, located in President Building, Franklin Rooseveltplaats 12 bus 7, 2060 Antwerp.
  • "You", "Your" refers to the data subject, which is the person whose data is being processed.
  • "Personal data" refers to any information that identifies you as an individual (directly or indirectly).
  • “"Website": refers to Sensoa.be as well as all web pages, platforms, interactive features, applications, widgets, blogs, social networks, social media tabs, or other offerings that link to this privacy policy, are subject to this privacy policy.

2. What information (including personal data) do we collect about you and why?

Information you give us: we collect, process and store any information you enter on our websites or submit in any way. You can enter this information during the following actions:

  • When you subscribe to our newsletter, we collect your name, surname and e-mail address to send the newsletter in a personalised manner.
  • When you place orders or make donations, we collect your name, surname, e-mail address and bank account number to properly register the orders and donations.
  • If you wish to use our services, we collect your name, surname, e-mail address and telephone number to help you in a personal and correct manner.
  •  

You can choose not to provide certain information, but then you may not be able to use all our services.

Automatic information: When you visit our website or receive a newsletter, we collect information using cookies and other techniques.

3. Lawfulness of processing

The processing of personal data is based on at least one of the following processing grounds:

  • When you have given your consent to the processing.
  • When it is necessary for the performance of a contract.
  • When there is a legitimate interest for Sensoa.

4. How long do we keep your personal data?

We will only keep your personal data for as long as it is necessary for the purposes for which it was collected or if required by contract or applicable law.

5. Your rights in relation to your personal data

Once you have provided this personal data to us, whether actively or automatically, you can exercise the following rights:

Right to information and access
Sensoa processes your personal data in full transparency by informing you through this privacy policy. You have the right to request the data we collect about you at any time.

Right of rectification
If the personal data Sensoa holds about you is incorrect, you always have the right to ask us to correct your personal data.

Right to erasure
You have the right to request us to delete your personal data. In the absence of a legal obligation or compelling legitimate reason, Sensoa will delete your personal data without undue delay.

Right to restrict processing
In certain cases, you may request to restrict the processing of your personal data. This means that we may store the data, but not process it further.

Right to transferability of your data
This right only applies to the personal data you have provided to us, based on the performance of a contract. Sensoa will provide your personal data in a structured, common and machine-readable form in order to transfer it to another controller.

Right to object
You have the right to object in cases where Sensoa processes your personal data on the basis of Sensoa's legitimate interest. In this case, Sensoa will stop processing your personal data unless we can demonstrate compelling and legitimate grounds.

Right to file a complaint with the supervisory authority
If you believe that Sensoa has breached the protection of your personal data, you can always lodge a complaint with the Data Protection Authority. If you wish to exercise any of these rights, you can always contact us at info@sensoa.be.

6. Protection of your personal data

We make every effort to protect the security and confidentiality of your personal data. We use appropriate technical and organisational measures so that the processing of your personal data complies with the requirements of national and European legislation. In this way, we ensure the protection of your rights.

If you have any questions about how we process and protect your personal data, you can always contact us at info@sensoa.be. 

7. Where is the website hosted and where is the data located?

This website is hosted by Combell in Belgium. Your personal data are securely stored in Ghent and Diegem.

8. What personal data is shared by the organisation?

In order to provide the best possible service, we may share your personal data with third parties. This will only be done on the basis of the consent of the person concerned.

9. Amendment of privacy policy.

We may change this privacy policy at any time. All updates and changes will take effect immediately upon notification. Notification may be made by any means, including but not limited to posting the updated privacy policy on the website. In case of significant changes, we will always notify data subjects. We encourage users to regularly review the privacy policy to keep abreast of changes that may affect you. Continued use of the website indicates users' consent to the privacy policy.

10. Contact details

If you have any questions regarding this privacy policy, you can always contact:

Sensoa vzw
President Building
Franklin Rooseveltplaats 12 bus 7
2060 Antwerp
info@sensoa.be

This privacy policy was last amended on 26 September 2018.

 

Cookie Policy

1. Use of cookies

Sensoa.be is owned by Sensoa, located in the President Building, Franklin Rooseveltplaats 12 bus 7, 2060 Antwerp.

Sensoa is the Flemish expertise centre for sexual health, recognised by the Flemish Community. It is a vzw, a non-commercial organisation.

Through this website, Sensoa processes personal data that are automatically collected by cookies when using the website. The data is used for functional, statistical and performance purposes.

This cookie policy explains which cookies Sensoa.be uses and why. It also explains how you can control and manage the use of cookies.

This cookie policy applies to Sensoa.be.be and was last updated on 12 October 2018. 

2. What are cookies?

Cookies are small text files that a website places in the web browser when someone visits the website. Cookies allow the browser to recognise visitors by a unique code. Cookies remember information about you and store your personal settings and preferences. This allows you to browse the website faster and more easily. For example: you do not have to select your language every time. Some cookies are placed by a third party, such as Hotjar, to measure the use of the website. The cookies improve your visit to the website.

3. Managing and disabling cookies

If you do not want cookies on your computer, you can change your browser settings. Depending on the browser you use, you can find more information via one of the following links:

Some elements of the website require cookies. If you disable these cookies, visual elements or applications on the website may not work as well.

4. Types of cookies

Sensoa uses different types of cookies on this website:

Necessary cookies
These cookies are necessary for the operation of the website. It is best not to disable them.

Functional cookies
These cookies ensure that the website functions properly. For example, they ensure a uniform layout.

Performance and statistical cookies
These cookies collect information about how visitors use the website. This information improves the content of the website and enhances user experience.

First party cookies
These cookies come from Sensoa.be itself.

Third party cookies
Sensoa.be also uses cookies from other, third parties such as, for example Hotjar. These tools improve the user experience of the website.

Session cookies
These cookies facilitate a user's actions during 1 browser session. A browser session starts when a user opens the browser window and ends when he closes it. Session cookies are temporary. As soon as you close the browser, they are deleted. Most functional cookies are session cookies.

5. List of cookies used

Below is a list with more information about the cookies used on Sensoa.be:

Cookie-agreed

  • First party cookie
  • Provider: Sensoa.be
  • Functional cookie for tracking whether or not a visitor has accepted the cookie message that appears on a first visit, and whether or not the message should be shown again on a subsequent visit.
  • Retention period: 3 months
  • Type: HostOnly

JSESSIONID

  • Provider: Sensoa.be
  • Functional cookie: A session cookie improves the user experience on the website by tracking user settings.
  • Retention period: 30 minutes
  • Type: http

_pk_ref 

  • First party cookie
  • Provider: Matomo
  • Non-functional cookie: This cookie stores the website you were on before clicking through to our website.
  • Retention period: 6 months
  • Type: http;

_pk_ses, _pk_cvar, _pk_hsr 

  • First party cookie
  • Provider: Matomo
  • Non-functional cookie: Short-lived cookies used to temporarily store data from your visit.
  • Retention period: Will be deleted immediately after your visit
  • Type: http;

_pk_testcookie 

  • First party cookie
  • Provider: Matomo
  • Non-functional cookie: Collects statistics about your visit to our website. For example, your number of visits, the average time spent on the website and which pages you viewed.
  • Retention period: Will be deleted immediately after your visit
  • Type: http;

_pk_id 

  • First party cookie
  • Provider: Matomo
  • Non-functional cookie: Collects some data about you such as your unique visitor ID.
  • Retention period: 13 months
  • Type: http

mtm_consent (of mtm_consent_removed) 

  • First party cookie
  • Provider: Matomo
  • Non-functional cookie: These cookies remember that you have given (or removed) your consent.
  • Retention period: 30 years
  • Type: http

mtm_cookie_consent  

  • First party cookie
  • Provider: Matomo
  • Non-functional cookie: This cookie remembers whether you gave your consent for cookies to be set and saved.
  • Retention period: 30 years
  • Type: http

matomo_ignore 

  • First party cookie
  • Provider: Matomo
  • Non-functional cookie: Cookie that tracks that you exclude yourself (opt-out) from tracking data Matomo collects about your visit. This cookie does not contain personal information or an ID. The value of the cookie is the same for all visitors.
  • Retention period: 30 years
  • Type: https

matomo_sessid 

  • First party cookie
  • Provider: Matomo
  • Functional cookie: This cookie is set to prevent fraud.
  • Retention period: 14 days
  • Type: https